Cozy Heat Thru-Wall Sauna Heater
Wood Burning Sauna Stove, Up to 18kW
By COZY HEAT
Model: COZY TW
SKU: COZYTW12, COZYTW13
UPC: 810127974371
Cozy Heat TW Sauna Wood Stove: Rustic Charm, Lasting Warmth
Experience the authentic heat of a traditional wood burning sauna with the Cozy Heat TW, hand-made in Estonia. Ideal for intimate saunaspaces, this through-the-wall design lets you add firewood from outside, maintaining a clean and cozy sauna cabin. Sauna wood stoves produce a mild, long-lasting heat and are designed for ladling water over the hot stones to create a luxurious steam sauna. Built for long-lasting performance, this sauna stove features a 5mm-thick stainless-steel flame cutter for extra durability. Enjoy mild, consistent heat and luxurious steam by pouring water over the hot sauna rocks.
- 12kW: Perfect for saunas from 210 to 423 cubic feet.
- 18kW: Suitable for saunas from 317 to 635 cubic feet.
Enjoy the satisfying experience that only a traditional wood burning sauna stove provides!
Sauna rocks sold separately (SKU: AC3020) .
Guidelines:
Shipping:
The weight or packaging of this product requires delivery by special appointment, and on a wooden pallet.
The driver is responsible for curbside delivery “only” and will lower the items to ground level.
Prior to shipping this product, we contact customers to share shipment details and discuss any extenuating delivery circumstances that may complicate or cause additional delivery expenses.
Our goal is to ensure your project success.
Features:
- Wood-burning
- Steel construction
- Black color
- Mild and long-lasting heat
- Steel Construction
- Smoke gases are 6x cleaner
- German BIMSCH certificate
- Stove utilizes 25%-40% less fuel than comparable sauna stoves
- Boasts minimal safety distances
- Floor mount thru-wall
- Sauna room sizes:
- 12kW - 210 to 423 cu.ft.
- 18kW - 317 to 635 cu.ft.
- Stone Requirements:
- 12kW - minimum of 265lbs of stones
-
18kW - minimum of 353lbs of stones
- Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply).
- 2-Year Warranty
- Designed and engineered in Estonia
Package Contents:
- Outer frame of the heater
- Chimney pipe
- Heater body
- Cleaning hatch
- Heater door with glass
- Ash box
- Installation and operation manual
- 2-Year Warranty
Specifications:
| Model | Cozy 12 Thru-Wall |
|---|---|
| Kilowatt Rating | 12kW |
| Primary Fuel | Wood |
| Maximum Firewood Length | 12.95" (329mm) |
| Diameter of Firewood | 3.15" to 4.72" (80mm-120mm) |
| Minimum Cubic Feet | 210 Cu. Ft. |
| Maximum Cubic Feet | 423 Cu. Ft. |
| Minimum Room Height | 72" (1828mm) |
| Flue Connection Location | Top |
| Heater Weight | 126 lbs |
| Shipping Weight with Sauna Stones | 368 lbs |
| Safety Distance Front to Back | 54.71" (1390mm) |
| Safety Distance Left to Right | 32.67" (830mm) |
| Stove Depth | 25.98" (660 mm) |
| Stove Width | 16.92" (430 mm) |
| Stove Height | 27.55" (700 mm) |
| Model | Cozy 18 Thru-Wall |
|---|---|
| Kilowatt Rating | 18kW |
| Primary Fuel | Wood |
| Maximum Firewood Length | 15.74" (400mm) |
| Diameter of Firewood | 3.15" to 4.72" (80mm-120mm) |
| Minimum Cubic Feet | 317 Cu. Ft. |
| Maximum Cubic Feet | 635 Cu. Ft. |
| Minimum Room Height | 82" (2096mm) |
| Flue Connection Location | Top |
| Heater Weight | 185 lbs |
| Shipping Weight with Sauna Stones | 537 lbs |
| Safety Distance Front to Back | 71.06" (1805mm) |
| Safety Distance Left to Right | 39.56" (978mm) |
| Stove Depth | 30.51" (775 mm) |
| Stove Width | 19.68" (500 mm) |
| Stove Height | 29.76" (756 mm) |
Thank you for choosing GardensGenie. We are committed to delivering your orders efficiently and on time. Below are the details regarding our shipping processes and policies:
Shipping cost:
We charge a flat fee of $15 for all orders below $200. Free shipping to the USA for orders totaling over $200 (with some supplier exceptions applying e.g. SaunaLife, Taverns To Go). In such exception cases, this will be highlighted on the product pages and delivery fees will be calculated at checkout. For all orders under $200, a flat shipping fee of $15 will apply.
Order cut off time:
6:00PM Monday - Friday (GMT-05:00) Eastern Standard Time (New York)
Order Processing Time
Orders are processed within 1-2 business days.
Order transit time:
Your order will arrive within 4-7 business days. Please note, for custom orders or made-to-order products, manufacturing lead times before transit vary and can take up to 6 weeks or so. In such cases, lead time estimates (as provided by our manufacturers) are indicated on the relevant product pages.
Shipping Methods
Most orders are shipped via our third-party freight carriers using 18-wheeler trucks. For items requiring freight shipping, you will be contacted to arrange a curbside delivery appointment. It is essential to provide a correct phone number at checkout to facilitate this process.
Order Confirmation and Tracking
Upon placing your order, you will receive a confirmation email. This email confirms that your order has been received in our system and your payment method has been approved.
You will receive a shipment notification as soon as your order is dispatched within 1-2 business days, complete with a tracking number and tracking link to monitor its progress.
Can I change my address?
If you need to change the shipping address for your order, please contact us within 24 hours of placing your order.
Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.
Damages and issues:
Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and rectify this for you. We will provide return shipping for you if it arrives damaged or incorrect.
Contact
We value your trust and strive to ensure that every aspect of your shipping experience meets our high standards. If you have any questions or need further assistance, please do not hesitate to contact our customer service team!
Company name: GardensGenie
Phone: +1(888)8992931
Email: support@gardensgenie.com
Address: 1603 Capitol Ave, Cheyenne, Wyoming, 82001.
We strive diligently to ensure that we provide the most competitive prices online. If you happen to find a lower price offered by another online store, simply inform us, and we'll gladly beat that price without hesitation. Our goal is to instill confidence in you, knowing that you're receiving the best possible price for the product you're purchasing.
However, please be aware of the following restrictions associated with our 100% Price Match Guarantee:
Promotional offers such as rebates and buy one, get one free deals are not eligible.
The competitor's website cannot be a discount or auction site (e.g., eBay, etc.).
The competitor must be an authorized retailer of the item you've purchased.
The Price Match Guarantee encompasses the item price, sales tax, and shipping charges.
Price matches do not apply to exchange orders or replacements.
Please be advised that certain exclusions may apply.
RETURNS CONDITIONS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURNS PROCESS
To start a return, contact us at support@gardensgenie.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you are returning because you have changed your mind, you will be responsible for the return shipping cost but if the item is incorrect or damaged we will cover the return shipping cost.
DO YOU HAVE A RESTOCKING FEE?
Yes, we charge a 25% restocking fee.
DO I HAVE TO PAY FOR RETURNS?
For defective products, we will cover the return shipping cost for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return shipping cost.
HOW CAN I RETURN PRODUCTS?
We only accept products to be returned by mail.
HOW WILL I GET MY RETURN LABEL?
For damaged or defective returns: Please get in touch with us so we can send the label via email. You just need to Download and Print the label.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gardensgenie.com.
DAMAGES AND ISSUES
Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and rectify this for you.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gardensgenie.com.
CAN I CHANGE MY SHIPPING ADDRESS?
Yes, please contact us within 24hrs of placing your order if you need to change the shipping address.
CUSTOMER SERVICE:
Phone: +1(888)8992931
Email: support@gardensgenie.com
Address: 1603 Capitol Ave, Cheyenne, Wyoming, 82001,United States
Description
Cozy Heat Thru-Wall Sauna Heater
Wood Burning Sauna Stove, Up to 18kW
By COZY HEAT
Model: COZY TW
SKU: COZYTW12, COZYTW13
UPC: 810127974371
Cozy Heat TW Sauna Wood Stove: Rustic Charm, Lasting Warmth
Experience the authentic heat of a traditional wood burning sauna with the Cozy Heat TW, hand-made in Estonia. Ideal for intimate saunaspaces, this through-the-wall design lets you add firewood from outside, maintaining a clean and cozy sauna cabin. Sauna wood stoves produce a mild, long-lasting heat and are designed for ladling water over the hot stones to create a luxurious steam sauna. Built for long-lasting performance, this sauna stove features a 5mm-thick stainless-steel flame cutter for extra durability. Enjoy mild, consistent heat and luxurious steam by pouring water over the hot sauna rocks.
- 12kW: Perfect for saunas from 210 to 423 cubic feet.
- 18kW: Suitable for saunas from 317 to 635 cubic feet.
Enjoy the satisfying experience that only a traditional wood burning sauna stove provides!
Sauna rocks sold separately (SKU: AC3020) .
Guidelines:
Shipping:
The weight or packaging of this product requires delivery by special appointment, and on a wooden pallet.
The driver is responsible for curbside delivery “only” and will lower the items to ground level.
Prior to shipping this product, we contact customers to share shipment details and discuss any extenuating delivery circumstances that may complicate or cause additional delivery expenses.
Our goal is to ensure your project success.
Features:
- Wood-burning
- Steel construction
- Black color
- Mild and long-lasting heat
- Steel Construction
- Smoke gases are 6x cleaner
- German BIMSCH certificate
- Stove utilizes 25%-40% less fuel than comparable sauna stoves
- Boasts minimal safety distances
- Floor mount thru-wall
- Sauna room sizes:
- 12kW - 210 to 423 cu.ft.
- 18kW - 317 to 635 cu.ft.
- Stone Requirements:
- 12kW - minimum of 265lbs of stones
-
18kW - minimum of 353lbs of stones
- Please note that each natural stone is unique in shape and size. We recommend purchasing an additional box of sauna stones to allow you to choose the highest quality of stone for fit, form, and function (Additional freight charges will apply).
- 2-Year Warranty
- Designed and engineered in Estonia
Package Contents:
- Outer frame of the heater
- Chimney pipe
- Heater body
- Cleaning hatch
- Heater door with glass
- Ash box
- Installation and operation manual
- 2-Year Warranty
Specifications:
| Model | Cozy 12 Thru-Wall |
|---|---|
| Kilowatt Rating | 12kW |
| Primary Fuel | Wood |
| Maximum Firewood Length | 12.95" (329mm) |
| Diameter of Firewood | 3.15" to 4.72" (80mm-120mm) |
| Minimum Cubic Feet | 210 Cu. Ft. |
| Maximum Cubic Feet | 423 Cu. Ft. |
| Minimum Room Height | 72" (1828mm) |
| Flue Connection Location | Top |
| Heater Weight | 126 lbs |
| Shipping Weight with Sauna Stones | 368 lbs |
| Safety Distance Front to Back | 54.71" (1390mm) |
| Safety Distance Left to Right | 32.67" (830mm) |
| Stove Depth | 25.98" (660 mm) |
| Stove Width | 16.92" (430 mm) |
| Stove Height | 27.55" (700 mm) |
| Model | Cozy 18 Thru-Wall |
|---|---|
| Kilowatt Rating | 18kW |
| Primary Fuel | Wood |
| Maximum Firewood Length | 15.74" (400mm) |
| Diameter of Firewood | 3.15" to 4.72" (80mm-120mm) |
| Minimum Cubic Feet | 317 Cu. Ft. |
| Maximum Cubic Feet | 635 Cu. Ft. |
| Minimum Room Height | 82" (2096mm) |
| Flue Connection Location | Top |
| Heater Weight | 185 lbs |
| Shipping Weight with Sauna Stones | 537 lbs |
| Safety Distance Front to Back | 71.06" (1805mm) |
| Safety Distance Left to Right | 39.56" (978mm) |
| Stove Depth | 30.51" (775 mm) |
| Stove Width | 19.68" (500 mm) |
| Stove Height | 29.76" (756 mm) |
Delivery Information
Thank you for choosing GardensGenie. We are committed to delivering your orders efficiently and on time. Below are the details regarding our shipping processes and policies:
Shipping cost:
We charge a flat fee of $15 for all orders below $200. Free shipping to the USA for orders totaling over $200 (with some supplier exceptions applying e.g. SaunaLife, Taverns To Go). In such exception cases, this will be highlighted on the product pages and delivery fees will be calculated at checkout. For all orders under $200, a flat shipping fee of $15 will apply.
Order cut off time:
6:00PM Monday - Friday (GMT-05:00) Eastern Standard Time (New York)
Order Processing Time
Orders are processed within 1-2 business days.
Order transit time:
Your order will arrive within 4-7 business days. Please note, for custom orders or made-to-order products, manufacturing lead times before transit vary and can take up to 6 weeks or so. In such cases, lead time estimates (as provided by our manufacturers) are indicated on the relevant product pages.
Shipping Methods
Most orders are shipped via our third-party freight carriers using 18-wheeler trucks. For items requiring freight shipping, you will be contacted to arrange a curbside delivery appointment. It is essential to provide a correct phone number at checkout to facilitate this process.
Order Confirmation and Tracking
Upon placing your order, you will receive a confirmation email. This email confirms that your order has been received in our system and your payment method has been approved.
You will receive a shipment notification as soon as your order is dispatched within 1-2 business days, complete with a tracking number and tracking link to monitor its progress.
Can I change my address?
If you need to change the shipping address for your order, please contact us within 24 hours of placing your order.
Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.
Damages and issues:
Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and rectify this for you. We will provide return shipping for you if it arrives damaged or incorrect.
Contact
We value your trust and strive to ensure that every aspect of your shipping experience meets our high standards. If you have any questions or need further assistance, please do not hesitate to contact our customer service team!
Company name: GardensGenie
Phone: +1(888)8992931
Email: support@gardensgenie.com
Address: 1603 Capitol Ave, Cheyenne, Wyoming, 82001.
Price Match Guarantee
We strive diligently to ensure that we provide the most competitive prices online. If you happen to find a lower price offered by another online store, simply inform us, and we'll gladly beat that price without hesitation. Our goal is to instill confidence in you, knowing that you're receiving the best possible price for the product you're purchasing.
However, please be aware of the following restrictions associated with our 100% Price Match Guarantee:
Promotional offers such as rebates and buy one, get one free deals are not eligible.
The competitor's website cannot be a discount or auction site (e.g., eBay, etc.).
The competitor must be an authorized retailer of the item you've purchased.
The Price Match Guarantee encompasses the item price, sales tax, and shipping charges.
Price matches do not apply to exchange orders or replacements.
Please be advised that certain exclusions may apply.
Returns
RETURNS CONDITIONS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURNS PROCESS
To start a return, contact us at support@gardensgenie.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you are returning because you have changed your mind, you will be responsible for the return shipping cost but if the item is incorrect or damaged we will cover the return shipping cost.
DO YOU HAVE A RESTOCKING FEE?
Yes, we charge a 25% restocking fee.
DO I HAVE TO PAY FOR RETURNS?
For defective products, we will cover the return shipping cost for you. However, if returning for any other reason, including customer remorse, you need to pay the actual return shipping cost.
HOW CAN I RETURN PRODUCTS?
We only accept products to be returned by mail.
HOW WILL I GET MY RETURN LABEL?
For damaged or defective returns: Please get in touch with us so we can send the label via email. You just need to Download and Print the label.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gardensgenie.com.
DAMAGES AND ISSUES
Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and rectify this for you.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gardensgenie.com.
CAN I CHANGE MY SHIPPING ADDRESS?
Yes, please contact us within 24hrs of placing your order if you need to change the shipping address.
CUSTOMER SERVICE:
Phone: +1(888)8992931
Email: support@gardensgenie.com
Address: 1603 Capitol Ave, Cheyenne, Wyoming, 82001,United States
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